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Conformément à l'article L. 612-1 du code de la consommation, en cas de litige, vous pouvez recourir gratuitement au service de médiation AME CONSO dont nous relevons en vue d'une résolution amiable : par voie électronique en complétant le formulaire sur le site internet de l'AME CONSO : www.mediationconso-ame.com, ou par voie postale : AME CONSO, 11 place Dauphine – 75001 PARIS. En revendant votre billet, vous êtes susceptible d'être soumis à des obligations fiscales et sociales qui vous sont précisées sur les sites de l'administration fiscale et de l'URSSAF.on, vous pouvez recourir au service de médiation AME CONSO pour résoudre un litige.
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    FAQ: The platform

    Our tips for safe travel

    A tip that may seem silly, but can save lives: is the seatbelt fastened for everyone? It doesn't cost anything to check.

    We've got a little list of tips we'd like to pass on to you, and we hope you'll follow them.

    If you're a driver, here are the tips:

    • Don't phone while driving. If you need help with the GPS, that's what your passengers are there for. And if you really need to make a phone call in an emergency, stop at a rest area.
    • Take a break every two hours - rest is essential for optimum concentration.
    • Check your tire pressure, oil level, brakes, headlights and windshield wipers.
    • Check that your car insurance and roadworthiness tests are up to date.

    And, of course, obey the Highway Code!


    If you're a passenger, here's some advice:

    • Your bag and other luggage should be placed in the trunk.
    • If you have a driver's license, and if you feel like it, you're free to offer to share the ride with your driver.
    • You can chat about the next mercato, or sing the praises of your favourite club, but you must respect the driver's concentration!

    As for the rest, we'll leave you to enjoy the ride in a beautiful, passionate atmosphere. We wish you a pleasant journey!

    Back to the "The platform" section